{"id":178,"date":"2026-09-24T22:10:52","date_gmt":"2026-09-24T22:10:52","guid":{"rendered":"https:\/\/winbonanza.com\/blog\/?p=178"},"modified":"2026-10-01T15:28:36","modified_gmt":"2026-10-01T15:28:36","slug":"account-closure-and-inactivity","status":"publish","type":"post","link":"https:\/\/winbonanza.com\/blog\/account-closure-and-inactivity","title":{"rendered":"How to Close Your Win Bonanza Account"},"content":{"rendered":"<p><!-- WB-SHARED-CSS:20260923-v1 style=wb-post-178-style --><\/p>\n<div id=\"wb-post-178\" style=\"box-sizing: border-box; container-type: inline-size; container-name: wbpost; max-width: 1280px; width: 100%; margin: 0 auto; padding: clamp(16px,2.5vw,30px) clamp(16px,2.5vw,30px) 40px; isolation: isolate; background: radial-gradient(circle at 10% 0%,rgba(209,145,244,.09),transparent 34rem),radial-gradient(circle at 90% 3%,rgba(92,227,218,.07),transparent 34rem),var(--wb-bg,#0b1026); color: var(--wb-text,#f5f6fd); font-family: 'WB Montserrat',Montserrat,Arial,sans-serif; font-size: var(--wb-size,18px); font-weight: 400; font-style: normal; line-height: var(--wb-line,1.75); letter-spacing: var(--wb-letter,normal); word-spacing: var(--wb-word,normal); text-align: left; overflow-wrap: break-word; -webkit-font-smoothing: antialiased; border-radius: 24px;\" aria-labelledby=\"wb-post-title\" data-wb-layout-version=\"5\" data-wb-rebuild=\"20260921-v1\">\n<p><a class=\"wb178-skip\" style=\"position: absolute; left: 16px; top: 8px; z-index: 120; padding: 12px 16px; border-radius: 8px; background: var(--wb-panel,#151e38); color: var(--wb-link,#69e6dc); font-weight: bold; text-decoration: underline;\" href=\"#route-log\" data-wb-skip=\"\">Skip to the Guide<\/a><\/p>\n<header style=\"padding: 0;\">\n<div class=\"wb178-reading-utility\" style=\"display: flex; justify-content: flex-end; min-width: 0; margin: 0 0 20px;\">\n<details style=\"border: 1px solid var(--wb-border,#697999); border-radius: 10px; background: var(--wb-panel,#151e38); margin: 0; ;width: max-content; max-width: 100%; font-size: .85em;\" data-wb-controls=\"\">\n<summary style=\"cursor: pointer; padding: 9px 14px; min-height: 44px; font-size: 1em; font-weight: bold; color: var(--wb-link,#69e6dc); ;line-height: 1.6;\">Reading Options<\/summary>\n<div style=\"padding: 4px 18px 20px;\" data-wb-settings=\"\">\n<fieldset style=\"margin: 0 0 14px; padding: 0; border: 0;\">\n<legend style=\"font-weight: bold; margin: 0 0 8px;\">Text Size<\/legend>\n<div style=\"display: flex; gap: 8px; flex-wrap: wrap;\"><label style=\"display: inline-flex; align-items: center; gap: 8px; padding: 10px 12px; min-height: 44px; border: 1px solid var(--wb-border,#697999); border-radius: 8px; cursor: pointer;\"><input style=\"width: 20px; height: 20px; margin: 0; accent-color: #a849ce;\" checked=\"checked\" name=\"wb178-size\" type=\"radio\" value=\"standard\" \/> Standard<\/label><label style=\"display: inline-flex; align-items: center; gap: 8px; padding: 10px 12px; min-height: 44px; border: 1px solid var(--wb-border,#697999); border-radius: 8px; cursor: pointer;\"><input style=\"width: 20px; height: 20px; margin: 0; accent-color: #a849ce;\" name=\"wb178-size\" type=\"radio\" value=\"large\" \/> Large<\/label><label style=\"display: inline-flex; align-items: center; gap: 8px; padding: 10px 12px; min-height: 44px; border: 1px solid var(--wb-border,#697999); border-radius: 8px; cursor: pointer;\"><input style=\"width: 20px; height: 20px; margin: 0; accent-color: #a849ce;\" name=\"wb178-size\" type=\"radio\" value=\"extra\" \/> Extra Large<\/label><\/div>\n<\/fieldset>\n<div style=\"display: flex; flex-wrap: wrap; gap: 6px 20px;\"><label style=\"display: flex; align-items: center; gap: 10px; min-height: 44px; cursor: pointer;\"><input style=\"width: 20px; height: 20px; margin: 0; accent-color: #a849ce;\" type=\"checkbox\" data-wb-space=\"\" \/> More Spacing<\/label><label style=\"display: flex; align-items: center; gap: 10px; min-height: 44px; cursor: pointer;\"><input style=\"width: 20px; height: 20px; margin: 0; accent-color: #a849ce;\" type=\"checkbox\" data-wb-plain=\"\" \/> Plain Headings<\/label><label style=\"display: flex; align-items: center; gap: 10px; min-height: 44px; cursor: pointer;\"><input style=\"width: 20px; height: 20px; margin: 0; accent-color: #a849ce;\" type=\"checkbox\" data-wb-light=\"\" \/> Light Background<\/label><\/div>\n<p style=\"margin: 14px 0 0; font-size: .85em; color: var(--wb-muted,#c4cde2); font-weight: 400;\">These options change this article. You can also use your browser\u2019s zoom.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<div class=\"wb178-hero\" style=\"display: grid; grid-template-columns: var(--wb178-hero-columns,minmax(0,1fr)); align-items: start; gap: 24px 32px;\">\n<div style=\"min-width: 0;\">\n<p style=\"margin: 0 0 16px; color: var(--wb-link,#69e6dc); font-size: .83em; letter-spacing: .08em; font-weight: bold;\">ACCOUNTS \u00b7 5 MIN READ<\/p>\n<h1 id=\"wb-post-title\" style=\"display: block; box-sizing: border-box; font-family: var(--wb-heading-font,'WB Montserrat',Montserrat,Arial,sans-serif); font-weight: 800; font-style: var(--wb-heading-style,italic); font-size: clamp(1.8em,3.5vw,2.7em); line-height: 1.06; letter-spacing: -.045em; color: var(--wb-text,#f5f6fd); margin: 0 0 20px; text-transform: none; overflow-wrap: break-word; max-width: none; ;font-synthesis: none;\">How to Close Your Win Bonanza Account<\/h1>\n<p style=\"margin: 20px 0 0; color: var(--wb-muted,#c4cde2); font-size: .94em; font-weight: 400; line-height: 1.65;\">By <a style=\"color: var(--wb-link,#69e6dc); font-weight: bold; text-decoration: underline; text-underline-offset: .22em;\" href=\"#about-the-author\">Sierra Ceres<\/a><span style=\"padding: 0 6px;\" aria-hidden=\"true\">\u00b7<\/span> Account Closure &amp; Inactivity<\/p>\n<aside>\n<p class=\"wb178-author-angle\" style=\"margin: 14px 0 0; max-width: 48ch; color: var(--wb-muted,#c4cde2); font-family: inherit; font-size: .94em; font-weight: 400; line-height: 1.65;\">Sierra checks what is still running when a system looks quiet. A bay that still needed heat helps explain why inactivity, closure, and data requests are different actions.<\/p>\n<\/aside>\n<\/div>\n<div class=\"wb178-hero-media\" style=\"min-width: 0; width: 100%; justify-self: end;\">\n<figure class=\"wb178-hero-art\" style=\"margin: 0; width: 100%; max-width: none; justify-self: center; min-width: 0;\"><img loading=\"lazy\" decoding=\"async\" style=\"display: block; width: 100%; max-width: 100%; height: auto; aspect-ratio: 3\/2; border-radius: 22px; border: 1px solid var(--wb-border,#697999); box-shadow: 0 16px 38px rgba(0,0,0,.18);\" src=\"https:\/\/winbonanza.com\/blog\/wp-content\/uploads\/2026\/09\/account-closure-and-inactivity.avif\" alt=\"Sierra lifts a cover from a glowing tree, illustrating account closure and inactivity in her space garden.\" width=\"1536\" height=\"1024\" \/><\/figure>\n<\/div>\n<\/div>\n<section id=\"quick-answers\" style=\"margin: 34px 0; padding: 26px clamp(18px,3vw,28px); border: 1px solid var(--wb-border,#697999); border-left: 4px solid var(--wb-link,#69e6dc); border-radius: 12px; background: var(--wb-panel,#151e38); scroll-margin-top: 40px;\">\n<h2 style=\"display: block; box-sizing: border-box; font-family: var(--wb-heading-font,'WB Montserrat',Montserrat,Arial,sans-serif); font-weight: 800; font-style: var(--wb-heading-style,italic); font-size: 1.6em; line-height: 1.06; letter-spacing: -.045em; color: var(--wb-text,#f5f6fd); margin: 0 0 20px; text-transform: none; overflow-wrap: break-word; font-synthesis: none; scroll-margin-top: calc(var(--wb-sticky-top,108px) + 24px);\">Quick Answers<\/h2>\n<ul style=\"margin: 0; padding: 0 0 0 1.3em; max-width: 94ch;\">\n<li style=\"margin: 0 0 .75em; padding-left: .2em; font-size: 1em; line-height: inherit; font-weight: 400; ;color: var(--wb-text,#f5f6fd);\">We close your Win\u00a0Bonanza account seven days after your\u00a0request. Any balance left then is\u00a0lost.<\/li>\n<li style=\"margin: 0 0 .75em; padding-left: .2em; font-size: 1em; line-height: inherit; font-weight: 400; ;color: var(--wb-text,#f5f6fd);\">Your Sweeps Coins (SC) expire 60 days after your last\u00a0login. We may also turn off account access after 18 months with no\u00a0activity.<\/li>\n<li style=\"margin: 0 0 .75em; padding-left: .2em; font-size: 1em; line-height: inherit; font-weight: 400; ;color: var(--wb-text,#f5f6fd);\">Account closure, data deletion, and stopping promotional messages are separate\u00a0requests.<\/li>\n<\/ul>\n<\/section>\n<\/header>\n<div style=\"display: grid; grid-template-columns: var(--wb-columns,minmax(0,1fr)); gap: 40px; align-items: start;\" data-wb-layout=\"\">\n<aside style=\"align-self: stretch; min-width: 0;\" data-wb-sidebar=\"\">\n<nav class=\"wb178-toc-desktop\" style=\"box-sizing: border-box; padding: 20px 18px; background: var(--wb178-toc-fill,linear-gradient(150deg,#0b1c31,#112e43)); border: 1px solid var(--wb-border,#697999); border-top: 3px solid var(--wb-accent,#e7a4fa); border-radius: 16px; font-size: .82em; display: var(--wb178-desktop,none); position: sticky; top: var(--wb-sticky-top,108px); max-height: calc(100dvh - var(--wb-sticky-top,108px) - 20px); overflow-y: auto; scrollbar-width: thin; scrollbar-color: var(--wb-link,#69e6dc) transparent;\" aria-label=\"Table of Contents\">\n<p style=\"margin: 0 0 16px; font-family: var(--wb-heading-font,'WB Montserrat',Montserrat,Arial,sans-serif); font-size: 1.4em; font-weight: 800; font-style: var(--wb-heading-style,italic); letter-spacing: -.035em; line-height: 1.1; color: var(--wb-text,#f5f6fd);\">Contents<\/p>\n<ol class=\"wb178-toc-list\" style=\"margin: 0; padding: 0 0 0 1.7em; list-style: decimal;\">\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#quick-answers\">Quick Answers<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#route-log\">The Quiet Bay Still Needed Heat<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#choose-your-action\">Choose What You Want to Change<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#closure-request-route\">How to Request Account Closure<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#save-useful-records\">Save the Details You May Need<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#account-closure-and-inactivity-guide-title\">Keep a Clear Record of Account Closure<\/a>\n<ol class=\"wb178-toc-list\" style=\"margin: 0; padding: 0 0 0 1.7em; list-style: lower-alpha; margin-top: 2px;\">\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#wb-toc-explainer-1-step-1\">Save Your Records<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#guide-heading-8\">Request Closure<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#guide-heading-9\">Keep the Reply<\/a><\/li>\n<\/ol>\n<\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#inactivity-clocks\">What Happens If You Stop Logging In?<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#field-note\">Sierra&#8217;s Note: Keep the Record Within Reach<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#closure-is-not-deletion\">Ask About Data and Messages Too<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#safe-ending\">Keep Things Secure While We Finish<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#next-step\">Your Next Step<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#wb-faq-title\">Frequently Asked Questions<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#related-guides\">Keep Exploring<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#about-the-author\">About the Author<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#sources\">Sources<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#trust-and-transparency\">Trust and Transparency<\/a><\/li>\n<\/ol>\n<\/nav>\n<nav class=\"wb178-toc-mobile\" style=\"box-sizing: border-box; padding: 0; background: var(--wb178-toc-fill,linear-gradient(150deg,#0b1c31,#112e43)); border: 1px solid var(--wb-border,#697999); border-top: 3px solid var(--wb-accent,#e7a4fa); border-radius: 16px; font-size: 1em; display: var(--wb178-mobile,block);\" aria-label=\"Table of Contents\">\n<details>\n<summary style=\"cursor: pointer; padding: 16px 18px; min-height: 52px; color: var(--wb-text,#f5f6fd); font-family: var(--wb-heading-font,'WB Montserrat',Montserrat,Arial,sans-serif); font-style: var(--wb-heading-style,italic); font-weight: 800; font-size: 1.15em; letter-spacing: -.035em;\">Contents<\/summary>\n<div style=\"padding: 0 20px 18px; font-size: .9em; max-height: 65vh; overflow-y: auto;\">\n<ol class=\"wb178-toc-list\" style=\"margin: 0; padding: 0 0 0 1.7em; list-style: decimal;\">\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#quick-answers\">Quick Answers<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#route-log\">The Quiet Bay Still Needed Heat<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#choose-your-action\">Choose What You Want to Change<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#closure-request-route\">How to Request Account Closure<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#save-useful-records\">Save the Details You May Need<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#account-closure-and-inactivity-guide-title\">Keep a Clear Record of Account Closure<\/a>\n<ol class=\"wb178-toc-list\" style=\"margin: 0; padding: 0 0 0 1.7em; list-style: lower-alpha; margin-top: 2px;\">\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#wb-toc-explainer-1-step-1\">Save Your Records<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#guide-heading-8\">Request Closure<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#guide-heading-9\">Keep the Reply<\/a><\/li>\n<\/ol>\n<\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#inactivity-clocks\">What Happens If You Stop Logging In?<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#field-note\">Sierra&#8217;s Note: Keep the Record Within Reach<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#closure-is-not-deletion\">Ask About Data and Messages Too<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#safe-ending\">Keep Things Secure While We Finish<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#next-step\">Your Next Step<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#wb-faq-title\">Frequently Asked Questions<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#related-guides\">Keep Exploring<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#about-the-author\">About the Author<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#sources\">Sources<\/a><\/li>\n<li style=\"margin: 0; padding: 0 0 0 3px; color: var(--wb-muted,#c4cde2); font-size: 1em; font-weight: 400; line-height: 1.4;\"><a style=\"display: block; padding: 8px 4px; min-height: 44px; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: inherit; font-weight: 400; line-height: 1.4; text-decoration: none; border-radius: 4px; min-width: 44px; box-sizing: border-box;\" href=\"#trust-and-transparency\">Trust and Transparency<\/a><\/li>\n<\/ol>\n<\/div>\n<\/details>\n<\/nav>\n<\/aside>\n<div style=\"box-sizing: border-box; min-width: 0; width: 100%; max-width: 78ch; margin: 0 auto;\" data-wb-content=\"\">\n<section id=\"route-log\" style=\"box-sizing: border-box; scroll-margin-top: calc(var(--wb-sticky-top,24px) + 24px); margin: 0 0 44px; color: inherit; padding: clamp(20px,2.2vw,28px); border-left: 4px solid var(--wb-accent,#e7a4fa); background: radial-gradient(circle at 100% 0%,rgba(92,227,218,.12),transparent 70%),var(--wb-panel,#151e38); border-radius: 0 16px 16px 0;\">\n<p style=\"margin: 0 0 12px; color: var(--wb-link,#69e6dc); font-family: inherit; font-size: .72em; font-weight: bold; letter-spacing: .1em; line-height: 1.4; text-transform: uppercase;\">From Sierra\u2019s Systems Notes<\/p>\n<h2 style=\"display: block; box-sizing: border-box; font-family: var(--wb-heading-font,'WB Montserrat',Montserrat,Arial,sans-serif); font-weight: 800; font-style: var(--wb-heading-style,italic); font-size: clamp(1.65em,3.4vw,2.67em); line-height: 1.06; letter-spacing: -.045em; color: var(--wb-text,#f5f6fd); margin: 0 0 20px; text-transform: none; overflow-wrap: break-word; font-synthesis: none; scroll-margin-top: calc(var(--wb-sticky-top,108px) + 24px);\">The Quiet Bay Still Needed Heat<\/h2>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\">An unused work bay at the Ceres Garden Ring was scheduled to be shut\u00a0down. The tools were packed, the crew had moved on, and the room looked completely\u00a0disconnected. Before closing its main heat valve, I traced one small branch\u00a0pipe. It was still supplying a warming cabinet filled with rare seedlings in the next\u00a0room.<\/p>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\">Turning off the valve would have closed the bay and left the seedlings without\u00a0heat. So I paused and checked what was still connected before touching anything\u00a0else. Give an account closure the same care: review your balance, open requests, and records before deciding what needs to happen\u00a0next.<\/p>\n<\/section>\n<section id=\"choose-your-action\" style=\"box-sizing: border-box; scroll-margin-top: calc(var(--wb-sticky-top,24px) + 24px); margin: 0 0 44px; color: inherit;\">\n<h2 style=\"display: block; box-sizing: border-box; font-family: var(--wb-heading-font,'WB Montserrat',Montserrat,Arial,sans-serif); font-weight: 800; font-style: var(--wb-heading-style,italic); font-size: clamp(1.6em,2.8vw,2.25em); line-height: 1.06; letter-spacing: -.045em; color: var(--wb-text,#f5f6fd); margin: 0 0 20px; text-transform: none; overflow-wrap: break-word; font-synthesis: none; scroll-margin-top: calc(var(--wb-sticky-top,108px) + 24px);\">Choose What You Want to Change<\/h2>\n<div style=\"box-sizing: border-box; max-width: 100%; width: 100%; overflow-x: auto; margin: 24px 0; scrollbar-color: var(--wb-link,#69e6dc) var(--wb-panel,#151e38);\" tabindex=\"0\" role=\"region\" aria-label=\"Which request fits your goal?\">\n<table style=\"border-collapse: collapse; width: 100%; min-width: 520px; font-size: .92em; line-height: 1.55; color: var(--wb-text,#f5f6fd);\">\n<caption style=\"margin: 0 0 12px; text-align: left; color: var(--wb-muted,#c4cde2); font-size: .9em; font-weight: 400;\">Which request fits your goal?<\/caption>\n<thead style=\"box-sizing: border-box; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: 1em; font-style: normal; font-weight: 400; line-height: inherit;\">\n<tr style=\"box-sizing: border-box; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: 1em; font-style: normal; font-weight: 400; line-height: inherit;\">\n<th style=\"padding: 14px 12px; border: 1px solid var(--wb-border,#697999); text-align: left; vertical-align: top; color: var(--wb-text,#f5f6fd); font-size: 1em; font-weight: bold; background: var(--wb-panel,#151e38);\" scope=\"col\">I want to&#8230;<\/th>\n<th style=\"padding: 14px 12px; border: 1px solid var(--wb-border,#697999); text-align: left; vertical-align: top; color: var(--wb-text,#f5f6fd); font-size: 1em; font-weight: bold; background: var(--wb-panel,#151e38);\" scope=\"col\">What to ask for<\/th>\n<\/tr>\n<\/thead>\n<tbody style=\"box-sizing: border-box; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: 1em; font-style: normal; font-weight: 400; line-height: inherit;\">\n<tr style=\"box-sizing: border-box; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: 1em; font-style: normal; font-weight: 400; line-height: inherit;\">\n<th style=\"padding: 14px 12px; border: 1px solid var(--wb-border,#697999); text-align: left; vertical-align: top; color: var(--wb-text,#f5f6fd); font-size: 1em; font-weight: bold; background: var(--wb-panel,#151e38);\" scope=\"row\">Close my account<\/th>\n<td style=\"padding: 14px 12px; border: 1px solid var(--wb-border,#697999); text-align: left; vertical-align: top; color: var(--wb-text,#f5f6fd); font-size: 1em; font-weight: 400;\">Account closure through Mission Control, our support team<\/td>\n<\/tr>\n<tr style=\"box-sizing: border-box; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: 1em; font-style: normal; font-weight: 400; line-height: inherit;\">\n<th style=\"padding: 14px 12px; border: 1px solid var(--wb-border,#697999); text-align: left; vertical-align: top; color: var(--wb-text,#f5f6fd); font-size: 1em; font-weight: bold; background: var(--wb-panel,#151e38);\" scope=\"row\">Take a short break<\/th>\n<td style=\"padding: 14px 12px; border: 1px solid var(--wb-border,#697999); text-align: left; vertical-align: top; color: var(--wb-text,#f5f6fd); font-size: 1em; font-weight: 400;\">A Time-Out that blocks access for a set time<\/td>\n<\/tr>\n<tr style=\"box-sizing: border-box; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: 1em; font-style: normal; font-weight: 400; line-height: inherit;\">\n<th style=\"padding: 14px 12px; border: 1px solid var(--wb-border,#697999); text-align: left; vertical-align: top; color: var(--wb-text,#f5f6fd); font-size: 1em; font-weight: bold; background: var(--wb-panel,#151e38);\" scope=\"row\">Take a longer, firm break<\/th>\n<td style=\"padding: 14px 12px; border: 1px solid var(--wb-border,#697999); text-align: left; vertical-align: top; color: var(--wb-text,#f5f6fd); font-size: 1em; font-weight: 400;\">Self-Exclusion for at least six months<\/td>\n<\/tr>\n<tr style=\"box-sizing: border-box; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: 1em; font-style: normal; font-weight: 400; line-height: inherit;\">\n<th style=\"padding: 14px 12px; border: 1px solid var(--wb-border,#697999); text-align: left; vertical-align: top; color: var(--wb-text,#f5f6fd); font-size: 1em; font-weight: bold; background: var(--wb-panel,#151e38);\" scope=\"row\">Stop offers and promotions<\/th>\n<td style=\"padding: 14px 12px; border: 1px solid var(--wb-border,#697999); text-align: left; vertical-align: top; color: var(--wb-text,#f5f6fd); font-size: 1em; font-weight: 400;\">A communication opt-out<\/td>\n<\/tr>\n<tr style=\"box-sizing: border-box; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: 1em; font-style: normal; font-weight: 400; line-height: inherit;\">\n<th style=\"padding: 14px 12px; border: 1px solid var(--wb-border,#697999); text-align: left; vertical-align: top; color: var(--wb-text,#f5f6fd); font-size: 1em; font-weight: bold; background: var(--wb-panel,#151e38);\" scope=\"row\">Ask for my data to be deleted<\/th>\n<td style=\"padding: 14px 12px; border: 1px solid var(--wb-border,#697999); text-align: left; vertical-align: top; color: var(--wb-text,#f5f6fd); font-size: 1em; font-weight: 400;\">A separate written privacy request<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\">If you need a break from play, compare <a style=\"color: var(--wb-link,#69e6dc); font-family: inherit; font-size: inherit; font-weight: bold; text-decoration: underline; text-decoration-thickness: 1px; text-underline-offset: .22em; overflow-wrap: anywhere;\" href=\"https:\/\/winbonanza.com\/blog\/time-outs-vs-self-exclusion\">Time-Out and\u00a0Self-Exclusion<\/a>. A Time-Out ends after the set\u00a0period. You cannot cancel or change a Self-Exclusion once it\u00a0starts.<\/p>\n<figure style=\"margin: 8px 0 40px; box-sizing: border-box;\"><img loading=\"lazy\" decoding=\"async\" style=\"display: block; width: 100%; max-width: 100%; height: auto; border-radius: 14px; border: 1px solid var(--wb-border,#697999); box-sizing: border-box;\" src=\"https:\/\/winbonanza.com\/blog\/wp-content\/uploads\/2026\/09\/account-closure-and-inactivity-story.avif\" alt=\"Sierra Ceres compares account closure with other account choices aboard her crew's ship\" width=\"1536\" height=\"1024\" \/><figcaption style=\"margin: 12px 0 0; font-size: .88em; font-weight: 400; color: var(--wb-muted,#c4cde2); line-height: 1.6;\">Sierra keeps account closure, breaks and data requests in separate\u00a0groups.<\/figcaption><\/figure>\n<\/section>\n<section id=\"closure-request-route\" style=\"box-sizing: border-box; scroll-margin-top: calc(var(--wb-sticky-top,24px) + 24px); margin: 0 0 44px; color: inherit;\">\n<h2 style=\"display: block; box-sizing: border-box; font-family: var(--wb-heading-font,'WB Montserrat',Montserrat,Arial,sans-serif); font-weight: 800; font-style: var(--wb-heading-style,italic); font-size: clamp(1.6em,2.8vw,2.25em); line-height: 1.06; letter-spacing: -.045em; color: var(--wb-text,#f5f6fd); margin: 0 0 20px; text-transform: none; overflow-wrap: break-word; font-synthesis: none; scroll-margin-top: calc(var(--wb-sticky-top,108px) + 24px);\">How to Request Account Closure<\/h2>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\">Open our Help Center and choose <strong style=\"font-weight: bold; color: inherit; font-size: inherit;\">Close my account<\/strong> when you create a\u00a0ticket. Or email\u00a0<a style=\"color: var(--wb-link,#69e6dc); font-family: inherit; font-size: inherit; font-weight: bold; text-decoration: underline; text-decoration-thickness: 1px; text-underline-offset: .22em; overflow-wrap: anywhere;\" href=\"mailto:support@winbonanza.com\">support@winbonanza.com<\/a>. Use your account email if you\u00a0can.<\/p>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\">Say clearly that you want to close your\u00a0account. Save the date, case number, and our reply somewhere you can reach after the account\u00a0closes. Never send your password or a one-time\u00a0code.<\/p>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\"><strong style=\"font-weight: bold; color: inherit; font-size: inherit;\">We close your account seven days after your\u00a0request. Any balance left then is\u00a0lost.<\/strong> Before you send the request, ask us about any balance or pending prize\u00a0request. Gold Coins (GC) cannot be redeemed for\u00a0prizes. Sweeps Coins (SC) must meet our prize\u00a0rules. A closure request does not skip those checks or ensure they will finish within seven\u00a0days.<\/p>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\">If you need an immediate break for your wellbeing, tell\u00a0us. You can stop playing while we answer your account\u00a0questions. Do not keep playing to reach a prize\u00a0minimum.<\/p>\n<\/section>\n<section id=\"save-useful-records\" style=\"box-sizing: border-box; scroll-margin-top: calc(var(--wb-sticky-top,24px) + 24px); margin: 0 0 44px; color: inherit;\">\n<h2 style=\"display: block; box-sizing: border-box; font-family: var(--wb-heading-font,'WB Montserrat',Montserrat,Arial,sans-serif); font-weight: 800; font-style: var(--wb-heading-style,italic); font-size: clamp(1.6em,2.8vw,2.25em); line-height: 1.06; letter-spacing: -.045em; color: var(--wb-text,#f5f6fd); margin: 0 0 20px; text-transform: none; overflow-wrap: break-word; font-synthesis: none; scroll-margin-top: calc(var(--wb-sticky-top,108px) + 24px);\">Save the Details You May Need<\/h2>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\">Transaction History shows the past 14 days of purchases and prize\u00a0redemptions. Save useful details while you can still see\u00a0them.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul style=\"box-sizing: border-box; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: 1em; font-style: normal; font-weight: 400; line-height: inherit; padding-left: 1.4em; margin: 0 0 1.15em;\">\n<li style=\"box-sizing: border-box; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: 1em; font-style: normal; font-weight: 400; line-height: inherit; margin-bottom: .65em;\">Keep open case numbers and our latest\u00a0replies.<\/li>\n<li style=\"box-sizing: border-box; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: 1em; font-style: normal; font-weight: 400; line-height: inherit; margin-bottom: .65em;\">Save dates and reference numbers for pending purchases or\u00a0prizes.<\/li>\n<li style=\"box-sizing: border-box; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: 1em; font-style: normal; font-weight: 400; line-height: inherit; margin-bottom: .65em;\">Check your email for requests for documents and any\u00a0deadlines.<\/li>\n<li style=\"box-sizing: border-box; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: 1em; font-style: normal; font-weight: 400; line-height: inherit; margin-bottom: .65em;\">Ask whether you need to do anything before access\u00a0ends.<\/li>\n<li style=\"box-sizing: border-box; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: 1em; font-style: normal; font-weight: 400; line-height: inherit; margin-bottom: .65em;\">Keep the closure reply outside your\u00a0account.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\">Store private records in a safe\u00a0place. Do not leave ID photos or bank files in a shared Downloads\u00a0folder.<\/p>\n<section id=\"explainer-1\" style=\"box-sizing: border-box; scroll-margin-top: calc(var(--wb-sticky-top,24px) + 24px); margin: 0 0 44px; color: inherit; padding: 26px; border: 1px solid var(--wb-border,#697999); border-top: 3px solid var(--wb-link,#69e6dc); border-radius: 12px; background: var(--wb-panel,#151e38);\" aria-labelledby=\"account-closure-and-inactivity-guide-title\" data-wb-explainer=\"\">\n<h2 id=\"account-closure-and-inactivity-guide-title\" style=\"display: block; box-sizing: border-box; font-family: var(--wb-heading-font,'WB Montserrat',Montserrat,Arial,sans-serif); font-weight: 800; font-style: var(--wb-heading-style,italic); font-size: 1.6em; line-height: 1.06; letter-spacing: -.045em; color: var(--wb-text,#f5f6fd); margin: 0 0 20px; text-transform: none; overflow-wrap: break-word; font-synthesis: none; scroll-margin-top: calc(var(--wb-sticky-top,108px) + 24px);\">Keep a Clear Record of Account Closure<\/h2>\n<ol style=\"margin: 0; padding: 0; list-style: none;\" role=\"list\">\n<li style=\"display: flex; gap: 14px; align-items: flex-start; margin: 0 0 12px; padding: 18px; background: var(--wb-inset,#0c142b); border-radius: 10px; ;color: var(--wb-text,#f5f6fd);\"><span style=\"display: block; flex: 0 0 28px; width: 28px; line-height: 28px; text-align: center; border: 1px solid var(--wb-link,#69e6dc); border-radius: 6px; color: var(--wb-link,#69e6dc); font-size: .9em; font-weight: bold;\" aria-hidden=\"true\">1<\/span>\n<div style=\"min-width: 0; flex: 1;\">\n<h3 id=\"wb-toc-explainer-1-step-1\" style=\"display: block; box-sizing: border-box; font-family: var(--wb-heading-font,'WB Montserrat',Montserrat,Arial,sans-serif); font-weight: 800; font-style: var(--wb-heading-style,italic); font-size: 1.08em; line-height: 1.3; letter-spacing: -.02em; color: var(--wb-text,#f5f6fd); margin: 0 0 20px; text-transform: none; overflow-wrap: break-word; font-synthesis: none; scroll-margin-top: calc(var(--wb-sticky-top,108px) + 24px);\">Save Your Records<\/h3>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\">Keep case numbers, dates, and open requests somewhere you can reach after closure.<\/p>\n<\/div>\n<\/li>\n<li style=\"display: flex; gap: 14px; align-items: flex-start; margin: 0 0 12px; padding: 18px; background: var(--wb-inset,#0c142b); border-radius: 10px; ;color: var(--wb-text,#f5f6fd);\"><span style=\"display: block; flex: 0 0 28px; width: 28px; line-height: 28px; text-align: center; border: 1px solid var(--wb-link,#69e6dc); border-radius: 6px; color: var(--wb-link,#69e6dc); font-size: .9em; font-weight: bold;\" aria-hidden=\"true\">2<\/span>\n<div style=\"min-width: 0; flex: 1;\">\n<h3 id=\"guide-heading-8\" style=\"display: block; box-sizing: border-box; font-family: var(--wb-heading-font,'WB Montserrat',Montserrat,Arial,sans-serif); font-weight: 800; font-style: var(--wb-heading-style,italic); font-size: 1.08em; line-height: 1.3; letter-spacing: -.02em; color: var(--wb-text,#f5f6fd); margin: 0 0 20px; text-transform: none; overflow-wrap: break-word; font-synthesis: none; scroll-margin-top: calc(var(--wb-sticky-top,108px) + 24px);\">Request Closure<\/h3>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\">Use the official closure option. Ask about your balances and how the seven-day rule applies.<\/p>\n<\/div>\n<\/li>\n<li style=\"display: flex; gap: 14px; align-items: flex-start; margin: 0 0 12px; padding: 18px; background: var(--wb-inset,#0c142b); border-radius: 10px; ;color: var(--wb-text,#f5f6fd);\"><span style=\"display: block; flex: 0 0 28px; width: 28px; line-height: 28px; text-align: center; border: 1px solid var(--wb-link,#69e6dc); border-radius: 6px; color: var(--wb-link,#69e6dc); font-size: .9em; font-weight: bold;\" aria-hidden=\"true\">3<\/span>\n<div style=\"min-width: 0; flex: 1;\">\n<h3 id=\"guide-heading-9\" style=\"display: block; box-sizing: border-box; font-family: var(--wb-heading-font,'WB Montserrat',Montserrat,Arial,sans-serif); font-weight: 800; font-style: var(--wb-heading-style,italic); font-size: 1.08em; line-height: 1.3; letter-spacing: -.02em; color: var(--wb-text,#f5f6fd); margin: 0 0 20px; text-transform: none; overflow-wrap: break-word; font-synthesis: none; scroll-margin-top: calc(var(--wb-sticky-top,108px) + 24px);\">Keep the Reply<\/h3>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\">Save our confirmation. Send privacy or message requests as separate requests.<\/p>\n<\/div>\n<\/li>\n<\/ol>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\">If you need a safety break, take it now. You do not need to keep playing.<\/p>\n<\/section>\n<\/section>\n<section id=\"inactivity-clocks\" style=\"box-sizing: border-box; scroll-margin-top: calc(var(--wb-sticky-top,24px) + 24px); margin: 0 0 44px; color: inherit;\">\n<h2 style=\"display: block; box-sizing: border-box; font-family: var(--wb-heading-font,'WB Montserrat',Montserrat,Arial,sans-serif); font-weight: 800; font-style: var(--wb-heading-style,italic); font-size: clamp(1.6em,2.8vw,2.25em); line-height: 1.06; letter-spacing: -.045em; color: var(--wb-text,#f5f6fd); margin: 0 0 20px; text-transform: none; overflow-wrap: break-word; font-synthesis: none; scroll-margin-top: calc(var(--wb-sticky-top,108px) + 24px);\">What Happens If You Stop Logging In?<\/h2>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\"><strong style=\"font-weight: bold; color: inherit; font-size: inherit;\">Your SC expire 60 days after your last\u00a0login.<\/strong> We send an email notice before they\u00a0expire.<\/p>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\"><strong style=\"font-weight: bold; color: inherit; font-size: inherit;\">We may turn off access to an account after 18 months with no\u00a0activity.<\/strong> This is called\u00a0deactivation. It does not mean every unused account loses access on a set\u00a0day.<\/p>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\">These rules are not reasons to cut a safety break\u00a0short. Ask Mission Control about a balance if you are stepping\u00a0away.<\/p>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\">If you cannot log in, ask us what caused the\u00a0problem. It could be a password issue, account check, or active\u00a0break. Do not create a new account to get around\u00a0it. We allow one account per\u00a0person.<\/p>\n<\/section>\n<section id=\"field-note\" style=\"box-sizing: border-box; scroll-margin-top: calc(var(--wb-sticky-top,24px) + 24px); margin: 0 0 44px; color: inherit; padding: clamp(20px,2.2vw,28px); border-left: 4px solid var(--wb-accent,#e7a4fa); background: radial-gradient(circle at 100% 0%,rgba(92,227,218,.12),transparent 70%),var(--wb-panel,#151e38); border-radius: 0 16px 16px 0;\">\n<p style=\"margin: 0 0 12px; color: var(--wb-link,#69e6dc); font-family: inherit; font-size: .72em; font-weight: bold; letter-spacing: .1em; line-height: 1.4; text-transform: uppercase;\">Sierra\u2019s Field Note<\/p>\n<h2 style=\"display: block; box-sizing: border-box; font-family: var(--wb-heading-font,'WB Montserrat',Montserrat,Arial,sans-serif); font-weight: 800; font-style: var(--wb-heading-style,italic); font-size: clamp(1.65em,3.4vw,2.67em); line-height: 1.06; letter-spacing: -.045em; color: var(--wb-text,#f5f6fd); margin: 0 0 20px; text-transform: none; overflow-wrap: break-word; font-synthesis: none; scroll-margin-top: calc(var(--wb-sticky-top,108px) + 24px);\">Keep the Record Within Reach<\/h2>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\">I moved the seedling cabinet to another heat supply and waited until its temperature was\u00a0stable. Then I recorded its new location. The transfer was not finished until both the seedlings and the record were\u00a0secure.<\/p>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\">Keep your closure date, case number, and unanswered questions together in one safe place you can reach\u00a0later. You should not have to reconstruct an important process from memory after the account is\u00a0closed.<\/p>\n<\/section>\n<section id=\"closure-is-not-deletion\" style=\"box-sizing: border-box; scroll-margin-top: calc(var(--wb-sticky-top,24px) + 24px); margin: 0 0 44px; color: inherit;\">\n<h2 style=\"display: block; box-sizing: border-box; font-family: var(--wb-heading-font,'WB Montserrat',Montserrat,Arial,sans-serif); font-weight: 800; font-style: var(--wb-heading-style,italic); font-size: clamp(1.6em,2.8vw,2.25em); line-height: 1.06; letter-spacing: -.045em; color: var(--wb-text,#f5f6fd); margin: 0 0 20px; text-transform: none; overflow-wrap: break-word; font-synthesis: none; scroll-margin-top: calc(var(--wb-sticky-top,108px) + 24px);\">Ask About Data and Messages Too<\/h2>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\">Closing an account does not delete all its\u00a0data. We may keep records to answer account questions, handle disputes, or meet legal\u00a0duties. We need your written permission to delete\u00a0data. Some records may still need to stay for required\u00a0checks. There is no single storage period for every kind of\u00a0record.<\/p>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\">For data requests, email\u00a0<a style=\"color: var(--wb-link,#69e6dc); font-family: inherit; font-size: inherit; font-weight: bold; text-decoration: underline; text-decoration-thickness: 1px; text-underline-offset: .22em; overflow-wrap: anywhere;\" href=\"mailto:legal@winbonanza.com\">legal@winbonanza.com<\/a>. Tell us what you want\u00a0deleted. Ask what we must keep and how we will check your\u00a0identity. See our <a style=\"color: var(--wb-link,#69e6dc); font-family: inherit; font-size: inherit; font-weight: bold; text-decoration: underline; text-decoration-thickness: 1px; text-underline-offset: .22em; overflow-wrap: anywhere;\" href=\"https:\/\/winbonanza.com\/blog\/privacy-and-data-controls\">privacy guide<\/a> for other data\u00a0choices.<\/p>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\">To stop all promotional messages, email support with <strong style=\"font-weight: bold; color: inherit; font-size: inherit;\">Communication Opt-Out<\/strong> as the\u00a0subject. List the email addresses and phone numbers you want\u00a0removed.<\/p>\n<\/section>\n<section id=\"safe-ending\" style=\"box-sizing: border-box; scroll-margin-top: calc(var(--wb-sticky-top,24px) + 24px); margin: 0 0 44px; color: inherit;\">\n<h2 style=\"display: block; box-sizing: border-box; font-family: var(--wb-heading-font,'WB Montserrat',Montserrat,Arial,sans-serif); font-weight: 800; font-style: var(--wb-heading-style,italic); font-size: clamp(1.6em,2.8vw,2.25em); line-height: 1.06; letter-spacing: -.045em; color: var(--wb-text,#f5f6fd); margin: 0 0 20px; text-transform: none; overflow-wrap: break-word; font-synthesis: none; scroll-margin-top: calc(var(--wb-sticky-top,108px) + 24px);\">Keep Things Secure While We Finish<\/h2>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\">Once the seedlings were warm, the records were saved, and nothing else depended on the bay, I could shut it down\u00a0safely. An account closure can end just as\u00a0cleanly: take care of what remains connected, keep the records you may need, and then leave the finished system\u00a0behind.<\/p>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\">Protect your email and password until the case is\u00a0closed. If a new message asks for a code or strange upload, check it through our Help Center\u00a0first.<\/p>\n<\/section>\n<section id=\"next-step\" style=\"box-sizing: border-box; scroll-margin-top: calc(var(--wb-sticky-top,24px) + 24px); margin: 0 0 44px; color: inherit; padding: 26px; border: 1px solid var(--wb-border,#697999); border-top: 3px solid var(--wb-link,#69e6dc); border-radius: 12px; background: var(--wb-panel,#151e38);\">\n<h2 style=\"display: block; box-sizing: border-box; font-family: var(--wb-heading-font,'WB Montserrat',Montserrat,Arial,sans-serif); font-weight: 800; font-style: var(--wb-heading-style,italic); font-size: 1.6em; line-height: 1.06; letter-spacing: -.045em; color: var(--wb-text,#f5f6fd); margin: 0 0 20px; text-transform: none; overflow-wrap: break-word; font-synthesis: none; scroll-margin-top: calc(var(--wb-sticky-top,108px) + 24px);\">Your Next Step<\/h2>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\">Ask us about closure and save your case\u00a0number.<\/p>\n<p><a style=\"display: inline-flex; align-items: center; justify-content: center; min-height: 48px; padding: 12px 20px; border-radius: 8px; background: var(--wb-link,#69e6dc); color: var(--wb-bg,#0b1026); font-size: 1em; font-weight: bold; text-decoration: none; text-align: center; box-sizing: border-box;\" href=\"https:\/\/support.winbonanza.com\/portal\/en\/kb\/articles\/wb-how-can-i-close-my-account\" rel=\"help\" data-wb-cta=\"primary\" data-wb-placement=\"article_end\">Get help closing your account<\/a><\/p>\n<\/section>\n<section id=\"wb-faq\" style=\"box-sizing: border-box; scroll-margin-top: calc(var(--wb-sticky-top,24px) + 24px); margin: 0 0 44px; color: inherit; padding: 26px clamp(16px,3vw,26px); border: 1px solid var(--wb-border,#697999); border-top: 4px solid var(--wb-accent,#e7a4fa); border-radius: 14px; background: var(--wb-panel,#151e38);\" aria-labelledby=\"wb-faq-title\" data-wb-faq-version=\"approved-layout-20260921\">\n<h2 id=\"wb-faq-title\" style=\"display: block; box-sizing: border-box; font-family: var(--wb-heading-font,'WB Montserrat',Montserrat,Arial,sans-serif); font-weight: 800; font-style: var(--wb-heading-style,italic); font-size: clamp(1.6em,2.8vw,2.25em); line-height: 1.06; letter-spacing: -.045em; color: var(--wb-text,#f5f6fd); margin: 0 0 20px; text-transform: none; overflow-wrap: break-word; font-synthesis: none; scroll-margin-top: calc(var(--wb-sticky-top,108px) + 24px);\">Frequently Asked Questions<\/h2>\n<dl style=\"margin: 0; padding: 0;\">\n<dt id=\"wb-faq-q1\" style=\"display: block; margin: 22px 0 0; padding: 18px 18px 10px; background: var(--wb-inset,#0c142b); border-left: 3px solid var(--wb-accent,#e7a4fa); border-radius: 8px 8px 0 0; font-family: inherit; font-size: 1.08em; line-height: 1.5; font-weight: bold; color: var(--wb-accent,#e7a4fa);\"><strong style=\"display: block; font-family: inherit; font-weight: bold; font-size: inherit; font-style: normal; color: inherit;\">How do I close my Win Bonanza account?<\/strong><\/dt>\n<dd style=\"display: block; margin: 0; padding: 0 18px 20px; background: var(--wb-inset,#0c142b); border-left: 3px solid var(--wb-accent,#e7a4fa); border-radius: 0 0 8px 8px; font-family: inherit; font-size: 1em; font-weight: 400; color: var(--wb-text,#f5f6fd); line-height: inherit;\">\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit; margin-bottom: 0;\">Choose Close my account in our Help Center or email <a style=\"color: var(--wb-link,#69e6dc); font-family: inherit; font-size: inherit; font-weight: bold; text-decoration: underline; text-decoration-thickness: 1px; text-underline-offset: .22em; overflow-wrap: anywhere;\" href=\"mailto:support@winbonanza.com\">support@winbonanza.com<\/a>. State your request clearly and save the case number and reply somewhere you can access after closure.<\/p>\n<\/dd>\n<dt id=\"wb-faq-q2\" style=\"display: block; margin: 22px 0 0; padding: 18px 18px 10px; background: var(--wb-inset,#0c142b); border-left: 3px solid var(--wb-accent,#e7a4fa); border-radius: 8px 8px 0 0; font-family: inherit; font-size: 1.08em; line-height: 1.5; font-weight: bold; color: var(--wb-accent,#e7a4fa);\"><strong style=\"display: block; font-family: inherit; font-weight: bold; font-size: inherit; font-style: normal; color: inherit;\">What should I check before asking to close my account?<\/strong><\/dt>\n<dd style=\"display: block; margin: 0; padding: 0 18px 20px; background: var(--wb-inset,#0c142b); border-left: 3px solid var(--wb-accent,#e7a4fa); border-radius: 0 0 8px 8px; font-family: inherit; font-size: 1em; font-weight: 400; color: var(--wb-text,#f5f6fd); line-height: inherit;\">\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit; margin-bottom: 0;\">Ask support about any remaining balance or pending prize request and save useful records. If you need an immediate safety break, say so; you do not need to keep playing while you wait.<\/p>\n<\/dd>\n<dt id=\"wb-faq-q3\" style=\"display: block; margin: 22px 0 0; padding: 18px 18px 10px; background: var(--wb-inset,#0c142b); border-left: 3px solid var(--wb-accent,#e7a4fa); border-radius: 8px 8px 0 0; font-family: inherit; font-size: 1.08em; line-height: 1.5; font-weight: bold; color: var(--wb-accent,#e7a4fa);\"><strong style=\"display: block; font-family: inherit; font-weight: bold; font-size: inherit; font-style: normal; color: inherit;\">Does closing my account also stop messages and delete data?<\/strong><\/dt>\n<dd style=\"display: block; margin: 0; padding: 0 18px 20px; background: var(--wb-inset,#0c142b); border-left: 3px solid var(--wb-accent,#e7a4fa); border-radius: 0 0 8px 8px; font-family: inherit; font-size: 1em; font-weight: 400; color: var(--wb-text,#f5f6fd); line-height: inherit;\">\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit; margin-bottom: 0;\">These are separate requests. Ask support to stop promotional messages and contact <a style=\"color: var(--wb-link,#69e6dc); font-family: inherit; font-size: inherit; font-weight: bold; text-decoration: underline; text-decoration-thickness: 1px; text-underline-offset: .22em; overflow-wrap: anywhere;\" href=\"mailto:legal@winbonanza.com\">legal@winbonanza.com<\/a> about personal data. Some records may need to be kept.<\/p>\n<\/dd>\n<dt id=\"wb-faq-q4\" style=\"display: block; margin: 22px 0 0; padding: 18px 18px 10px; background: var(--wb-inset,#0c142b); border-left: 3px solid var(--wb-accent,#e7a4fa); border-radius: 8px 8px 0 0; font-family: inherit; font-size: 1.08em; line-height: 1.5; font-weight: bold; color: var(--wb-accent,#e7a4fa);\"><strong style=\"display: block; font-family: inherit; font-weight: bold; font-size: inherit; font-style: normal; color: inherit;\">Is an inactive account the same as a closed account?<\/strong><\/dt>\n<dd style=\"display: block; margin: 0; padding: 0 18px 20px; background: var(--wb-inset,#0c142b); border-left: 3px solid var(--wb-accent,#e7a4fa); border-radius: 0 0 8px 8px; font-family: inherit; font-size: 1em; font-weight: 400; color: var(--wb-text,#f5f6fd); line-height: inherit;\">\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit; margin-bottom: 0;\">No. SC expiry, possible account deactivation and requested account closure are different rules. If you cannot sign in, ask support what caused the problem instead of opening a second account.<\/p>\n<\/dd>\n<\/dl>\n<\/section>\n<section id=\"related-guides\" style=\"box-sizing: border-box; scroll-margin-top: calc(var(--wb-sticky-top,24px) + 24px); margin: 0 0 44px; color: inherit;\">\n<h2 style=\"display: block; box-sizing: border-box; font-family: var(--wb-heading-font,'WB Montserrat',Montserrat,Arial,sans-serif); font-weight: 800; font-style: var(--wb-heading-style,italic); font-size: 1.6em; line-height: 1.06; letter-spacing: -.045em; color: var(--wb-text,#f5f6fd); margin: 0 0 20px; text-transform: none; overflow-wrap: break-word; font-synthesis: none; scroll-margin-top: calc(var(--wb-sticky-top,108px) + 24px);\">Keep Exploring<\/h2>\n<ul style=\"box-sizing: border-box; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: 1em; font-style: normal; font-weight: 400; line-height: inherit; padding-left: 1.4em; margin: 0 0 1.15em;\">\n<li style=\"box-sizing: border-box; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: 1em; font-style: normal; font-weight: 400; line-height: inherit; margin-bottom: .65em;\"><a style=\"color: var(--wb-link,#69e6dc); font-family: inherit; font-size: inherit; font-weight: bold; text-decoration: underline; text-decoration-thickness: 1px; text-underline-offset: .22em; overflow-wrap: anywhere;\" href=\"https:\/\/winbonanza.com\/blog\/customer-support-guide\">What should I put in my closure\u00a0request?<\/a><\/li>\n<li style=\"box-sizing: border-box; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: 1em; font-style: normal; font-weight: 400; line-height: inherit; margin-bottom: .65em;\"><a style=\"color: var(--wb-link,#69e6dc); font-family: inherit; font-size: inherit; font-weight: bold; text-decoration: underline; text-decoration-thickness: 1px; text-underline-offset: .22em; overflow-wrap: anywhere;\" href=\"https:\/\/winbonanza.com\/blog\/privacy-and-data-controls\">How do I delete data or stop\u00a0offers?<\/a><\/li>\n<\/ul>\n<\/section>\n<section id=\"about-the-author\" style=\"box-sizing: border-box; scroll-margin-top: calc(var(--wb-sticky-top,24px) + 24px); margin: 0 0 44px; color: inherit; padding: 26px; border: 1px solid var(--wb-border,#697999); border-top: 3px solid var(--wb-link,#69e6dc); border-radius: 12px; background: var(--wb-panel,#151e38); border-top-color: var(--wb-accent,#e7a4fa);\">\n<h2 style=\"display: block; box-sizing: border-box; font-family: var(--wb-heading-font,'WB Montserrat',Montserrat,Arial,sans-serif); font-weight: 800; font-style: var(--wb-heading-style,italic); font-size: 1.6em; line-height: 1.06; letter-spacing: -.045em; color: var(--wb-text,#f5f6fd); margin: 0 0 20px; text-transform: none; overflow-wrap: break-word; font-synthesis: none; scroll-margin-top: calc(var(--wb-sticky-top,108px) + 24px);\">About the Author<\/h2>\n<p style=\"margin: 0 0 8px; font-size: 1.1em; font-weight: bold; color: var(--wb-text,#f5f6fd);\">Sierra Ceres<\/p>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\">Chief engineer and ecological systems specialist<\/p>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\">Sierra Ceres is the Win\u00a0Bonanza Crew\u2019s chief\u00a0engineer. At the Ceres Garden Ring, she learned to check what still needs care before turning off the\u00a0lights. She brings that calm habit to guides about accounts, records, and safe\u00a0breaks. Sierra likes a clear plan, a well-kept garden, and a note that saves someone a second\u00a0trip. Her tool case has a place for\u00a0everything. She is still working on her\u00a0desk.<\/p>\n<p><a style=\"color: var(--wb-link,#69e6dc); font-family: inherit; font-size: inherit; font-weight: bold; text-decoration: underline; text-decoration-thickness: 1px; text-underline-offset: .22em; overflow-wrap: anywhere;\" href=\"https:\/\/winbonanza.com\/blog\/authors\/sierra-ceres\">More about Sierra<\/a><\/p>\n<\/section>\n<section id=\"sources\" style=\"box-sizing: border-box; scroll-margin-top: calc(var(--wb-sticky-top,24px) + 24px); margin: 0 0 44px; color: inherit;\">\n<h2 style=\"display: block; box-sizing: border-box; font-family: var(--wb-heading-font,'WB Montserrat',Montserrat,Arial,sans-serif); font-weight: 800; font-style: var(--wb-heading-style,italic); font-size: 1.6em; line-height: 1.06; letter-spacing: -.045em; color: var(--wb-text,#f5f6fd); margin: 0 0 20px; text-transform: none; overflow-wrap: break-word; font-synthesis: none; scroll-margin-top: calc(var(--wb-sticky-top,108px) + 24px);\">Sources<\/h2>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\">Sources checked September 8,\u00a02026. Rules and offers can\u00a0change. Open the links below to read the full\u00a0details.<\/p>\n<ol style=\"box-sizing: border-box; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: 1em; font-style: normal; font-weight: 400; line-height: inherit; padding-left: 1.4em; margin: 0 0 1.15em;\">\n<li id=\"source-terms\" style=\"box-sizing: border-box; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: 1em; font-style: normal; font-weight: 400; line-height: inherit; margin-bottom: .65em;\"><a style=\"color: var(--wb-link,#69e6dc); font-family: inherit; font-size: inherit; font-weight: bold; text-decoration: underline; text-decoration-thickness: 1px; text-underline-offset: .22em; overflow-wrap: anywhere;\" href=\"https:\/\/winbonanza.com\/terms-and-conditions\" rel=\"terms-of-service\">Win\u00a0Bonanza Terms and Conditions<\/a><br \/>\nHow to request closure, the one-account rule, and possible loss of access after 18 months of\u00a0inactivity.<\/li>\n<li id=\"source-rules\" style=\"box-sizing: border-box; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: 1em; font-style: normal; font-weight: 400; line-height: inherit; margin-bottom: .65em;\"><a style=\"color: var(--wb-link,#69e6dc); font-family: inherit; font-size: inherit; font-weight: bold; text-decoration: underline; text-decoration-thickness: 1px; text-underline-offset: .22em; overflow-wrap: anywhere;\" href=\"https:\/\/winbonanza.com\/sweeps-rules\">Win\u00a0Bonanza Sweepstakes Rules<\/a><br \/>\nThe seven-day closure rule, loss of remaining balances, SC expiry, and prize\u00a0checks.<\/li>\n<li id=\"source-closure\" style=\"box-sizing: border-box; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: 1em; font-style: normal; font-weight: 400; line-height: inherit; margin-bottom: .65em;\"><a style=\"color: var(--wb-link,#69e6dc); font-family: inherit; font-size: inherit; font-weight: bold; text-decoration: underline; text-decoration-thickness: 1px; text-underline-offset: .22em; overflow-wrap: anywhere;\" href=\"https:\/\/support.winbonanza.com\/portal\/en\/kb\/articles\/wb-how-can-i-close-my-account\" rel=\"help\">Help Center: Close My Account<\/a><br \/>\nThe account closure option in our support\u00a0form.<\/li>\n<li id=\"source-privacy\" style=\"box-sizing: border-box; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: 1em; font-style: normal; font-weight: 400; line-height: inherit; margin-bottom: .65em;\"><a style=\"color: var(--wb-link,#69e6dc); font-family: inherit; font-size: inherit; font-weight: bold; text-decoration: underline; text-decoration-thickness: 1px; text-underline-offset: .22em; overflow-wrap: anywhere;\" href=\"https:\/\/winbonanza.com\/privacy-policy\">Win\u00a0Bonanza Privacy Policy<\/a><br \/>\nData we may keep after closure, deletion requests, and stopping\u00a0messages.<\/li>\n<li id=\"source-history\" style=\"box-sizing: border-box; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: 1em; font-style: normal; font-weight: 400; line-height: inherit; margin-bottom: .65em;\"><a style=\"color: var(--wb-link,#69e6dc); font-family: inherit; font-size: inherit; font-weight: bold; text-decoration: underline; text-decoration-thickness: 1px; text-underline-offset: .22em; overflow-wrap: anywhere;\" href=\"https:\/\/support.winbonanza.com\/portal\/en\/kb\/articles\/wb-how-to-check-my-transaction-history\" rel=\"help\">Help Center: Transaction History<\/a><br \/>\nThe 14-day history shown in your\u00a0account.<\/li>\n<li id=\"source-safety\" style=\"box-sizing: border-box; color: var(--wb-text,#f5f6fd); font-family: inherit; font-size: 1em; font-style: normal; font-weight: 400; line-height: inherit; margin-bottom: .65em;\"><a style=\"color: var(--wb-link,#69e6dc); font-family: inherit; font-size: inherit; font-weight: bold; text-decoration: underline; text-decoration-thickness: 1px; text-underline-offset: .22em; overflow-wrap: anywhere;\" href=\"https:\/\/winbonanza.com\/player-safety\">Win\u00a0Bonanza Player Safety Policy<\/a><br \/>\nHow Time-Out and Self-Exclusion\u00a0work.<\/li>\n<\/ol>\n<\/section>\n<section id=\"trust-and-transparency\" style=\"box-sizing: border-box; scroll-margin-top: calc(var(--wb-sticky-top,24px) + 24px); margin: 0 0 44px; color: #253c51; padding: 26px; border-top: 3px solid #64205a; background: #f2f5f7; border-radius: 12px; font-size: .94em; --wb-text: #132a40; --wb-link: #145968; --wb-muted: #39546c; --wb-accent: #64205a; --wb-border: #9caebd;\">\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\">FROM THE EDITORIAL DESK<\/p>\n<h2 style=\"display: block; box-sizing: border-box; font-family: var(--wb-heading-font,'WB Montserrat',Montserrat,Arial,sans-serif); font-weight: 800; font-style: var(--wb-heading-style,italic); font-size: 1.6em; line-height: 1.06; letter-spacing: -.045em; color: var(--wb-text,#f5f6fd); margin: 0 0 20px; text-transform: none; overflow-wrap: break-word; font-synthesis: none; scroll-margin-top: calc(var(--wb-sticky-top,108px) + 24px);\">Trust and Transparency<\/h2>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\">Written by Ella Hartly in the voice of Sierra Ceres, a Win Bonanza Crew character.<\/p>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\">Ella Hartly built the Win\u00a0Bonanza Crew around one idea: facts help more when people enjoy reading\u00a0them. Her characters use stories and humor to make hard topics easier to\u00a0follow. The facts about Win\u00a0Bonanza come from the sources linked\u00a0above.<\/p>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\">Win Bonanza publishes these guides about our own service. The crew\u2019s adventures are part of our story world and are entirely fictional. Ella Hartly is the real expert behind these characters, offering her insights and expert opinion.<\/p>\n<p style=\"box-sizing: border-box; margin: 0 0 var(--wb-paragraph-gap,1.15em); font-family: inherit; font-size: 1em; font-weight: 400; font-style: normal; color: inherit; line-height: inherit; text-transform: none; letter-spacing: inherit;\">Win Bonanza\u2019s editorial process calls for checking sources, claims and links before publication and when rules change. Ella Hartly&#8217;s personal opinions and game preferences do not reflect the opinions of the brand Win Bonanza.<\/p>\n<nav style=\"display: flex; flex-wrap: wrap; gap: 6px 24px; border-top: 1px solid var(--wb-border,#697999); padding-top: 14px;\" aria-label=\"Editorial information\"><a style=\"color: var(--wb-link,#69e6dc); font-family: inherit; font-size: inherit; font-weight: bold; text-decoration: underline; text-decoration-thickness: 1px; text-underline-offset: .22em; overflow-wrap: anywhere; display: inline-flex; align-items: center; min-height: 44px;\" href=\"https:\/\/winbonanza.com\/blog\/editorial-standards\">Editorial Standards<\/a><a style=\"color: var(--wb-link,#69e6dc); font-family: inherit; font-size: inherit; font-weight: bold; text-decoration: underline; text-decoration-thickness: 1px; text-underline-offset: .22em; overflow-wrap: anywhere; display: inline-flex; align-items: center; min-height: 44px;\" href=\"https:\/\/winbonanza.com\/blog\/a-word-from-the-editor\">Ella Hartly\u2019s profile<\/a><a style=\"color: var(--wb-link,#69e6dc); font-family: inherit; font-size: inherit; font-weight: bold; text-decoration: underline; text-decoration-thickness: 1px; text-underline-offset: .22em; overflow-wrap: anywhere; display: inline-flex; align-items: center; min-height: 44px;\" href=\"mailto:editor@winbonanza.com\">Request an edit<\/a><\/nav>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to close your Win Bonanza account, save useful records, and check what happens to your balance, data, and messages.<\/p>\n","protected":false},"author":12,"featured_media":69,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[12],"tags":[],"class_list":["post-178","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-accounts"],"acf":{"additional_head_metadata":"<!-- WB-METADATA-V2 content=983652f3 -->\r\n<link rel=\"canonical\" href=\"https:\/\/winbonanza.com\/blog\/account-closure-and-inactivity\">\r\n<meta property=\"og:locale\" content=\"en_US\">\r\n<meta property=\"og:type\" content=\"article\">\r\n<meta property=\"og:site_name\" content=\"Win Bonanza Blog\">\r\n<meta property=\"og:title\" content=\"How to Close Your Win Bonanza Account\">\r\n<meta property=\"og:description\" content=\"Learn how to close your Win Bonanza account, save useful records, and check what happens to your balance, data, and messages.\">\r\n<meta property=\"og:url\" content=\"https:\/\/winbonanza.com\/blog\/account-closure-and-inactivity\">\r\n<meta property=\"og:image\" content=\"https:\/\/winbonanza.com\/blog\/wp-content\/uploads\/2026\/09\/win-bonanza-blog-close-account-og-1200x630-1.jpg\">\r\n<meta property=\"og:image:secure_url\" content=\"https:\/\/winbonanza.com\/blog\/wp-content\/uploads\/2026\/09\/win-bonanza-blog-close-account-og-1200x630-1.jpg\">\r\n<meta 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